Privacy Policy

Last updated: [insert date]

Introduction

At Like No Other Therapy, I am committed to protecting your privacy and handling your personal information with care, transparency and confidentiality.

This Privacy Policy explains how I collect, use, store and protect your personal data when you:

Contact me about my services
Book or attend a Shadow Integration session or therapeutic coaching session
Complete a client intake form or enquiry form
Download resources from my website
Visit my website

I process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information I Collect

Personal Information

I may collect personal information including:

Your name
Contact details (email address, telephone number and address where relevant)
Emergency contact details where required
Booking and payment information
Information you provide when enquiring about or accessing my services

Special Category Data

As part of providing safe and appropriate therapeutic support, I may collect sensitive personal information, including:

Mental health history
Relevant medical information
Medication information
Personal history and experiences relevant to the therapeutic work
Information about relationships, family experiences and emotional wellbeing
Any other sensitive information you choose to share during our work together

Session Records

During our work together, I may keep confidential records including:

Dates of sessions
Brief session notes
Relevant reflections to support continuity and safe practice
Administrative records such as invoices and payments

Website Usage Data

When you visit my website, some information may be collected automatically through website technology, including:

IP address
Browser type
Device information
Pages visited

This information helps maintain website security, monitor website performance and improve user experience. My website is hosted through Wix. Wix may use cookies and similar technologies to provide website functionality. Where cookies are used for analytics or other purposes requiring consent, appropriate consent options will be provided.

Lawful Basis for Processing Your Information

I process your personal information under the following lawful bases:

Contract

To provide agreed therapeutic services, manage bookings and communicate with you.

Explicit Consent

For processing special category data, such as information relating to your health, mental wellbeing and personal history.

Legitimate Interests

To manage my practice, maintain appropriate records, improve my services and ensure safe professional practice.

Legal Obligations

Where I am required to process information to meet legal or professional responsibilities.

How I Use Your Information

Your information is used to:

Provide safe and appropriate therapeutic support
Assess whether my services are suitable for your needs
Communicate with you regarding appointments and enquiries
Maintain confidential professional records
Process payments and administration
Meet legal and ethical responsibilities

I will never sell your personal information or use your confidential information for marketing purposes.

Email Communications and Free Resources

If you choose to download a free resource from my website or subscribe to receive emails from Like No Other Therapy, I may collect your name and email address.'

This information is used to:

Provide the requested resource
Share occasional updates, resources, workshops or information about my services

You can unsubscribe from these communications at any time by clicking the unsubscribe link provided in emails.

Confidentiality

Confidentiality is a fundamental part of my therapeutic work.

Information shared during sessions will be kept confidential and will only be discussed with my clinical supervisor where necessary to support safe and ethical practice.

There are limited circumstances where confidentiality may need to be broken, including:

If you provide explicit consent for information to be shared
If there is a serious risk of harm to yourself or another person
If I am legally required to disclose information

Where possible, I will discuss this with you before taking action.

How Your Information Is Stored

I take appropriate technical and organisational measures to protect your personal information, including:

Password-protected devices
Secure digital storage systems
Secure business email through Google Workspace
Secure storage of any paper records
Keeping identifying information separate from confidential therapeutic information where appropriate

Some third-party providers used to support my practice may process data outside the UK. Where this occurs, appropriate safeguards are used to ensure your information remains protected in accordance with UK GDPR requirements.

Data Retention

I retain client records for an appropriate period after our work together has ended in accordance with professional guidance and legal considerations.

Records will be securely deleted or destroyed once they are no longer required.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request restriction of processing in certain circumstances
Object to certain types of processing
Request deletion of information where legally applicable

If you wish to exercise any of these rights, please contact me using the details below.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your data has not been handled appropriately.

Information about the ICO can be found at:
https://ico.org.uk/

ICO Registration

Like No Other Therapy is registered with the Information Commissioner's Office (ICO).

ICO registration number: [insert once registered]

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this website.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Frankie Turton
Like No Other Therapy
Email: frankie@likenoothertherapy.co.uk